Privacy Policy

1. Introduction

EQUATOR CONSULTANTS PTE. LTD. (UEN 201316871G), operating as EQ3 Consultants ("we", "us", or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you visit our website, contact us, or otherwise engage with our services, in line with the Singapore Personal Data Protection Act 2012 (PDPA) and applicable regulations.

By using our website or providing personal data to us, you acknowledge that you have read this policy and agree to its terms, unless a separate agreement governs your relationship with us.

2. Personal data we collect

We may collect the following categories of personal data, depending on how you interact with us:

• Identity and contact data: name, email address, phone number, job title, organisation name, and similar details you provide via forms, email, or meetings.
• Communication data: records of correspondence, meeting notes where relevant, and information you include in enquiries or proposals.
• Technical and usage data: IP address, browser type, device type, general location (e.g. country or city), pages viewed, and time spent on pages, collected through cookies and similar technologies and analytics tools.

We do not require you to provide sensitive personal data (e.g. health information) through this website unless it is strictly necessary for a specific engagement and you choose to supply it; in such cases we will handle it in accordance with the PDPA and any additional safeguards we agree with you.

3. How we use your personal data

We use personal data for purposes that include:

• Responding to enquiries and providing information about our consultancy services
• Administering contracts, projects, and client relationships
• Improving our website, content, and user experience
• Complying with legal obligations, resolving disputes, and enforcing our agreements
• Sending operational or service-related communications where appropriate

Where the PDPA requires consent for marketing communications, we will obtain your consent before sending promotional messages, and you may withdraw consent at any time using the contact details below.

4. Legal bases and the PDPA

We process personal data where we have a legitimate business need, where you have consented, or where processing is necessary to perform a contract with you or to comply with law. We will notify you of other purposes not originally stated, where required by the PDPA, before using your personal data for those purposes.

5. Disclosure of personal data

We may share personal data with:

• Service providers who assist us with hosting, analytics, email, IT security, or professional advisory services, bound by confidentiality and data protection obligations
• Professional advisers, regulators, or law enforcement when required or permitted by law
• Successors in the event of a merger, acquisition, or sale of assets, subject to appropriate safeguards

We do not sell your personal data.

6. International transfers

Your personal data may be processed in Singapore and, where we use service providers outside Singapore, in other countries. Where we transfer personal data overseas, we take steps that are reasonable in the circumstances to ensure that the receiving organisation provides a standard of protection comparable to that under the PDPA, as required by applicable law.

7. Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer period is required or permitted by law (for example, for tax, audit, or dispute resolution). When retention is no longer needed, we will delete or anonymise the data.

8. Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure; we encourage you to use secure channels when sending confidential information.

9. Your rights

Subject to the PDPA and other applicable law, you may have the right to access and correct your personal data held by us, withdraw consent where processing is consent-based, and in some circumstances to object to or limit certain processing. To exercise these rights, contact us using the details in Section 12. We may need to verify your identity before responding.

10. Cookies and analytics

Our website may use cookies and similar technologies to remember preferences, measure traffic, and understand how visitors use the site. We may use analytics services (such as Vercel Analytics) that collect aggregated usage information. You can control cookies through your browser settings; disabling cookies may affect some features of the site.

11. Third-party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing personal data.

12. Contact us

If you have questions about this Privacy Policy or wish to access, correct, or withdraw consent regarding your personal data, please contact EQUATOR CONSULTANTS PTE. LTD.:

EQUATOR CONSULTANTS PTE. LTD.
UEN 201316871G
Singapore

You may also reach us via the contact section on our website.

13. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. Material changes may be communicated through our website or by other appropriate means. Continued use of our services after changes constitutes acceptance of the updated policy, where permitted by law.